If you need assistance with a VCUarts computer, then please submit a ticket. All available VCUarts Technology Support technicians will be notified, and the first available support technician will respond.
- click here to start
- log in with your eID name and password
- click School / Unit IT Support
- click VCUarts
- click VCUarts Support
- click Report Issue or Request Service
If you are having trouble submitting a ticket, or if it is a time sensitive emergency, then please call us at (804) 828-7045
VCU IT Support Center
The VCU Technology Services IT Support Center is the first stop for receiving support for your personally owned computer. They are well staffed to assist over the phone, or in person. You can even schedule a consultation appointment at a specific time.
Graduating students please review the Graduating Students Technology Checklist provided by the university.
Browse computer requirements for students, organized by program of study.
VCUarts classroom computers reboot every night to perform maintenance. Make sure that you save your work and log out before leaving. If you need the computer to run overnight without rebooting for maintenance, then go to the vcuarts help desk menu, and select Cancel maintenance reboot. This is not an on/off switch. It only cancels the next maintenance routine.
Daily File Deletion
In order to maintain a stable and usable classroom environment, computers in the following computer classrooms delete files daily at 4:00 AM.
Bowe Street 526
Murray N. DePillars Building 101
Depot Annex 1013
Franklin Terrace 109
Franklin Terrace 205
Franklin Terrace 307
Franklin Terrace 405
Instead of the local drive of the classroom computer, students should save their work to Google Drive or external storage devices.
Any computer that has the daily file delete routine implemented will alert users at each login.
If you need the computer to run overnight without deleting files, then go to the vcuarts help desk menu, and select Cancel maintenance reboot. This is not an on/off switch. It only cancels the next maintenance routine.
Unity will be updated to the current Long Term Service (LTS) version at the start of each semester. Students and faculty will have the ability to install newer versions of Unity via the Unity Hub application, but VCUarts Technology Support will not be updating those versions throughout the semester.
OnePrint Pay student printing queues are configured on all VCUarts classroom computers.
OnePrint Pay student printing queues can be added to your personally owned computer, by downloading the installer from here.
Prints sent to OnePrint Pay student printing queues can be released on any OnePrint Pay student printer, anywhere on campus.
Within VCUarts buildings, OnePrint Pay student printers are available in the following locations:
- Franklin Terrace 1st Floor Hallway
- Murray N. DePillars Building 101 (formerly known as the Fine Arts Building)
- Pollak 3rd Floor Hallway
- Pollak 4th Floor Hallway
Pricing and additional information can be found here.
The VCUarts Creative Printing Bureau provides professional printing services.
The CPB web site also provides information about professional printing options outside the university.
Software provided by the university for free
Software provided by publishers for free or at reduced cost
Hardware available for checkout from VCUarts departments
Hardware available for checkout from other university departments
Technology Services Equipment Checkout
How to use your iPhone as a webcam with your Mac
Using Adobe Creative Cloud 2019 Applications on VCUarts Computers
How to migrate an Adobe Portfolio from your School Adobe account to a Personal Adobe account
Moving Your Adobe Assets — A How–To Guide for Graduating Students
What We Do And Why We Do It
To support an environment where teachers can teach and where students can learn.
To provide the highest level of service in the areas of deployment, maintenance, and support.
To implement the technology decisions of your department.
To enable and ensure compliance with state and university policies, guidelines, and standards.
To ensure compliance with software licensing.
To maintain a comprehensive inventory of relevant technology assets, with a goal of providing accurate life–cycle reporting to both the departments, and the Office of the Dean.
To advise departments in specifying software and hardware for purchase, with a goal of ensuring compatibility with VCUarts support standards.
These documents govern the use of computing resources throughout the university, including within the School of the Arts.
VCU Technology Policies, Guidelines, and Standards
October 19, 2012 VCUarts Purchasing Guideline