If you need assistance with a VCUarts computer, then please submit a ticket. All available VCUarts Technology Support technicians will be notified, and the first available support technician will respond.
If you are having trouble submitting a ticket, or if it is a time sensitive emergency, then please call us at (804) 828-7045
Resources
Maintenance Routines
VCUarts classroom computers reboot every night to perform maintenance. Make sure that you save your work and log out before leaving. If you need the computer to run overnight without rebooting for maintenance, then go to the vcuarts help desk menu, and select Cancel maintenance reboot. This is not an on/off switch. It only cancels the next maintenance routine.
Daily File Deletion
In order to maintain a stable and usable classroom environment, computers in the following computer classrooms delete files daily at 6:00 AM.
Bowe Street 526 Murray N. DePillars Building 101 Depot 2004 Depot Annex 1013 Franklin Terrace 105 Franklin Terrace 205 Franklin Terrace 307 Franklin Terrace 405 Pollak 215
Instead of the local drive of the classroom computer, students should save their work to Google Drive or external storage devices.
Any computer that has the daily file delete routine implemented will alert users at each login.
OnePrint Anywhere student printing queues are configured on all VCUarts classroom computers.
OnePrint Anywhere student printing queues can be added to your personally owned computer, by downloading the installer from here.
Prints sent to OnePrint Anywhere student printing queues can be released on any OnePrint Anywhere student printer, anywhere on campus.
Within VCUarts buildings, OnePrint Anywhere student printers are available in the following locations:
Franklin Terrace 1st Floor Hallway
Murray N. DePillars Building 101 (formerly known as the Fine Arts Building)
Pollak 3rd Floor Hallway
Pollak 4th Floor Hallway
Printing, Copying, and Scanning Prices
Printing/Copying 8.5 x 11 single-sided black & white – 8 cents/page
Printing/Copying 8.5 x 11 two-sided black & white – 12 cents/page
Printing/Copying 11 x 17 single-sided black & white – 20 cents/page
Printing/Copying 11 x 17 two-sided black & white – 30 cents/page
Printing/Copying 8.5 x 11 single-sided color – 50 cents/page
Printing/Copying 8.5 x 11 single-sided color – 50 cents/page
Printing/Copying 8.5 x 11 two-sided color – 1 dollar/page
Printing/Copying 11 x 17 single-sided color – 1 dollar/page
Printing/Copying 11 x 17 two-sided color – 2 dollar/page
To support an environment where teachers can teach and where students can learn.
To implement the technology decisions of your department.
To provide the highest level of service in the areas of deployment, maintenance, and support.
To enable and ensure compliance with state and university policies, guidelines, and standards.
To ensure compliance with software licensing.
To maintain a comprehensive inventory of relevant technology assets, with a goal of providing accurate life–cycle reporting to both the departments, and the Office of the Dean.
To advise departments in specifying software and hardware for purchase, with a goal of ensuring compatibility with VCUarts support standards.
VCU Technology Policies, Guidelines, and Standards
These documents govern the use of computing resources throughout the university, including within the School of the Arts.
School of the Arts Technology Policies, Guidelines, and Standards
This documentation is established by the School of The Arts itself, and compliments the governing documents of the university.
In order for the School of the Arts to maintain a competitive computing environment; as well as comply with university computing policies, standards, and guidelines; a policy of one computer per faculty or staff member is established; so as to maintain software licensing and hardware life-cycle replacement costs at a reasonable level.
The Provost Office has directed the Office of the Dean to instruct all VCUarts departments that all major technology purchases, including cloud-based services, must be reviewed by the VCUarts Technology Support Staff for compliance with university policies, standards, and guidelines, as well as compatibility with existing university technologies.
