The best way to request service is to submit a ticket. All available support technicians will be notified, and the first available support technician will contact you.
- Click here to start
- log in with your eID name and password
- click School / Unit IT Support
- click VCUarts
- click VCUarts Support
- click Report Issue or Request Service
- complete form and click submit
If you are having trouble submitting a ticket, or if it is a time sensitive emergency, then please call us at (804) 828-7045
We are located in Pollak 220.
Office hours are 9:00 AM – 5:00 PM.
But sometimes we are out in the field assisting people, so it is best to schedule a specific time to visit.
On Wednesday, May 24, the university installed an application named Zscaler on all VCUarts computers assigned to individual faculty and staff.
Zscaler is a new addition to the information security posture of the university.
Among other things, Zscaler blocks known malicious web sites, and VCU uses it to block specific web sites and services for various reasons.
If you are having trouble accessing a web site or service that you have used in the past, then please contact VCUarts Technology Support, so that we can discuss, consult with VCU Information Security, and do our best to resolve the situation.
If you have not yet completed the Zscaler login, then detailed instructions about the login process, are available here.
Your eID is your university account that controls your ability to log into computers, use the WiFi network, and access online services. The myeID portal contains information and links for managing your password.
VCU Learning Systems Canvas training sessions
The Adobe Creative Cloud suite of software is available to all VCUarts Faculty and Staff.
All VCUarts Faculty and Staff are automatically assigned access to Adobe Acrobat.
To access the full suite of applications, individuals need to complete the VCU Adobe Cloud Access Request Form.
The Microsoft Office suite of software is avaialble to all VCUarts Faculty and Staff.
On macOS computers managed by VCUarts, it is available to install using the Managed Software Center.
On Windows computers managed by VCUarts, it is pre–installed.
On personal computers, it can be downloaded from here.
Autodesk software is available for free to Faculty and Staff for the purpose of teaching.
On some classroom computers, it is pre–installed, or it can be requested to be installed.
On VCUarts computers assigned to individuals, or on personal computers, it can be downloaded here.
Instructions for operating podium technology in classrooms.
Buford House 202
Oliver Hall 1031
Browse computer requirements for students, organized by program of study.
What We Do And Why We Do it
To support an environment where teachers can teach and where students can learn.
To provide the highest level of service in the areas of deployment, maintenance, and support.
To implement the technology decisions of your department.
To enable and ensure compliance with state and university policies, guidelines, and standards.
To ensure compliance with software licensing.
To maintain a comprehensive inventory of relevant technology assets, with a goal of providing accurate life–cycle reporting to both the departments, and the Office of the Dean.
To advise departments in specifying software and hardware for purchase, with a goal of ensuring compatibility with VCUarts support standards.
These documents govern the use of computing resources throughout the university, including within the School of the Arts.