The best way to request service is to submit a ticket. All available support technicians will be notified, and the first available support technician will contact you.
If you are having trouble submitting a ticket, or if it is a time sensitive emergency, then please call us at (804) 828-7045
We are located in Pollak 220.
Office hours are 9:00 AM – 5:00 PM.
But sometimes we are out in the field assisting people, so it is best to schedule a specific time to visit.
Current Events
VCU Learning Systems has asked us to share a link to their End of Semester blog post, which contains items to consider while closing out your course for the semester.
On Wednesday, May 24, the university will install an application named Zscaler on all VCUarts computers assigned to individual faculty and staff.
Zscaler is a new addition to the information security posture of the university.
When installation is complete, you will be prompted to log in.
Additional information about Zscaler, and detailed instructions about the login process, are available here.
Let us know if you have any questions or concerns.
Resources
Your eID is your university account that controls your ability to log into computers, use the WiFi network, and access online services. The myeID portal contains information and links for managing your password.
Please note that many of these services can not be accessed from off campus, without first logging into the RamsVPN.
To support an environment where teachers can teach and where students can learn.
To provide the highest level of service in the areas of deployment, maintenance, and support.
To implement the technology decisions of your department.
To enable and ensure compliance with state and university policies, guidelines, and standards.
To ensure compliance with software licensing.
To maintain a comprehensive inventory of relevant technology assets, with a goal of providing accurate life–cycle reporting to both the departments, and the Office of the Dean.
To advise departments in specifying software and hardware for purchase, with a goal of ensuring compatibility with VCUarts support standards.
These documents govern the use of computing resources throughout the university, including within the School of the Arts.
