Support Options
The best way to request service is to submit a ticket. All available support technicians will be notified, and the first available support technician will contact you.
- Click here to start
- log in with your eID name and password
- click School / Unit IT Support
- click VCUarts
- click VCUarts Support
- click Report Issue or Request Service
- complete form and click submit
If you are having trouble submitting a ticket, or if it is a time sensitive emergency, then please call us at (804) 828-7045
We are located in Pollak 220.
Office hours are 9:00 AM – 5:00 PM.
Sometimes we are all out in the field assisting people, so it is best to schedule a specific time to visit.
Current Events
Updated Weekly.
Nothing at this time.
Resources
Your eID is your university account that controls your ability to log into computers, use the WiFi network, and access online services. The myeID portal contains information and links for managing your password.
The university operates several different WiFi networks.
Faculty, Staff, and Students should use the VCU SafeNet Wireless network.
Use your eID name and password to authenticate.
Instructions for connecting to the VCU SafeNet Wireless network from an Android device are here.
Google Workspace at VCU allows faculty and staff to take advantage of Google’s cloud-based services. Google Workspace allows faculty and staff easy collaboration via email, chat, video conferences, social media, real-time document collaborations, and more.
This service is administered by the university, and more information is available here.
Computer Login
Use your VCU (eID) name and password to log into your VCUarts assigned computer.
Managed Software Center Updates (macOS)
Software Update Window (macOS)
Zoom
Zoom Video Conferencing
Zoom Video Tutorials
VCUarts Zoom Recommendations
How to record a Zoom Meeting
How to use your iPhone as a webcam with your Mac
Canvas
VCU Learning Systems Canvas training sessions
Other Services
Adobe
The Adobe Creative Cloud suite of software is available to all VCUarts Faculty and Staff.
All VCUarts Faculty and Staff are automatically assigned access to Adobe Acrobat.
To access the full suite of applications, individuals need to complete the VCU Adobe Cloud Access Request Form.
On computers managed by VCUarts, the Adobe Creative Cloud desktop application is pre–installed.
On personal computers, it can be downloaded from here.
Logging in to Adobe Creative Cloud Applications with your VCU Account
How To Fix Adobe Acrobat Licensing Problem
Microsoft Office
The Microsoft Office suite of software is avaialble to all VCUarts Faculty and Staff.
On macOS computers managed by VCUarts, it is available to install using the Managed Software Center.
On Windows computers managed by VCUarts, it is pre–installed.
On personal computers, it can be downloaded from here.
Autodesk Software
Autodesk software is available for free to Faculty and Staff for the purpose of teaching.
On some classroom computers, it is pre–installed, or it can be requested to be installed.
On VCUarts computers assigned to individuals, or on personal computers, it can be downloaded here.
Other software provided by publishers for free or at reduced cost
Unreal Engine
Unity
invision Studio
Hardware available for checkout from VCUarts departments
Hardware available for checkout from other university departments
Instructions for operating podium technology in classrooms.
Buford House
Buford House 202
Dance Center
Dance Center 107
Depot
Depot 2005
Franklin Terrace
Franklin Terrace 302
Franklin Terrace 402
Oliver Hall
Oliver Hall 1031
Performing Arts Center
Performing Arts Center B53
Performing Arts Center B72
Pollak
Pollak 221
Pollak 311
Pollak 319
Pollak 409
Pollak 409a
Pollak 411
Pollak 413
Pollak 415
Pollak 417
Pollak 421
How to add a network printer in macOS
How to add a network printer in Windows 10
How to add a network printer in Windows 11
How to add users to the OnePrint Anywhere Authorization List
Go to this page.
Download and install.
Two print queues will be created (OnePrintAnywhere_BW and OnePrintAnywhere_Color).
When used, these print queues produce a pop up that asks you to identify yourself by entering your eID name.
Print jobs sent to these queues will show up on both “public” OnePrint Pay printers, and “departmental” OnePrint Anywhere printers.
Print jobs released from “public” OnePrint Pay printers will be charged to your RamBucks account.
Print jobs released from “departmental” OnePrint Anywhere printers will be charged to the budget code assigned to your eID by your department administrator.
Using AI at VCU — Generative AI tools offer exciting possibilities for our learning, work and personal lives. VCU has licensed Microsoft Copilot, a generative artificial intelligence chatbot for all faculty, staff, and students to use for free.
The Instructional Technology Toolkit — This site helps navigate the resources and information faculty need. Includes quick how-to guides, step-by-step instructions, videos, frequently asked questions, support, and more.
The Learning Spaces — Covers how-to information for using the centrally scheduled classroom spaces around campus, including what technology is available for classrooms in academic buildings on both campuses.
Student Technology at VCU — This site includes lots of good information for new and current students, including hardware and software coverage. Please tell students who need Adobe or Microsoft software to go here first.
Campus Tech Guide — Listing of the services available to students and employees that are supported by VCU Technology Services.
fixIt Hardware Support at RamTech — Not just for students. Employees can take their Apple and Dell devices to fixIT as well.
IT Support Center — The portal for in–person and remote technology assistance for students and employees.
Telework@VCU — A resource for hybrid employees who work part-time or fully remote including recommendations for devices and computers.
TS Status — With one click, receive complete, real-time VCU TS systems status. Students and employees can subscribe to the notices for just the systems they care about.
VCU Student Technology Advisory Committee (STAC) — This is the group that advises VCU TS on student-related current and proposed services and programs. The group meets five times each during the fall and spring semesters. Please share with any students who might be interested. Here is the application form. We are accepting applications throughout the year.
Browse computer requirements for students, organized by program of study.
What We Do And Why We Do it
To support an environment where teachers can teach and where students can learn.
To provide the highest level of service in the areas of deployment, maintenance, and support.
To implement the technology decisions of your department.
To enable and ensure compliance with state and university policies, guidelines, and standards.
To ensure compliance with software licensing.
To maintain a comprehensive inventory of relevant technology assets, with a goal of providing accurate life–cycle reporting to both the departments, and the Office of the Dean.
To advise departments in specifying software and hardware for purchase, with a goal of ensuring compatibility with VCUarts support standards.
These documents govern the use of computing resources throughout the university, including within the School of the Arts.
VCU Technology Policies, Guidelines, and Standards