Technology Support for Faculty and Staff

We are here to help.


The best way to request service is to submit a ticket. All available support technicians will be notified, and the first available support technician will contact you.

  1. Click here to start
  2. log in with your eID name and password
  3. click School / Unit IT Support
  4. click VCUarts
  5. click VCUarts Support
  6. click Report Issue or Request Service


If you are having trouble submitting a ticket, or if it is a time sensitive emergency, then please call us at (804) 828-7045



To support an environment where teachers can teach and where students can learn.

To implement the technology decisions of your department.

To provide the highest level of service in the areas of deployment, maintenance, and support.

To enable and ensure compliance with state and university policies, guidelines, and standards.

To ensure compliance with software licensing.

To maintain a comprehensive inventory of relevant technology assets, with a goal of providing accurate life–cycle reporting to both the departments, and the Office of the Dean.

To advise departments in specifying software and hardware for purchase, with a goal of ensuring compatibility with VCUarts support standards.

VCU Technology Policies, Guidelines, and Standards

These documents govern the use of computing resources throughout the university, including within the School of the Arts.

VCU Technology Policies, Guidelines, and Standards
Data Storage Guide

School of the Arts Technology Policies, Guidelines, and Standards

This documentation is established by the School of The Arts itself, and compliments the governing documents of the university.