If you need assistance with a VCUarts computer, then please submit a ticket. All available VCUarts Technology Support technicians will be notified, and the first available support technician will respond.
If you are having trouble submitting a ticket, or if it is a time sensitive emergency, then please call us at (804) 828-7045
VCU IT Support Center
The VCU Technology Services IT Support Center is the first stop for receiving support for your personally owned computer. They are well staffed to assist over the phone, or in person. You can even schedule a consultation appointment at a specific time.
Resources
Maintenance Routines
VCUarts classroom computers reboot every night to perform maintenance. Make sure that you save your work and log out before leaving. If you need the computer to run overnight without rebooting for maintenance, then go to the vcuarts help desk menu, and select Cancel maintenance reboot. This is not an on/off switch. It only cancels the next maintenance routine.
Daily File Deletion
In order to maintain a stable and usable classroom environment, computers in the following computer classrooms delete files daily at 4:00 AM.
Bowe Street 526
Murray N. DePillars Building 101
Depot 2004
Depot Annex 1013
Franklin Terrace 109
Franklin Terrace 205
Franklin Terrace 307
Franklin Terrace 405
Pollak 215
Instead of the local drive of the classroom computer, students should save their work to Google Drive or external storage devices.
Any computer that has the daily file delete routine implemented will alert users at each login.
If you need the computer to run overnight without deleting files, then go to the vcuarts help desk menu, and select Cancel maintenance reboot. This is not an on/off switch. It only cancels the next maintenance routine.
Software Notes
Unity will be updated to the current Long Term Service (LTS) version at the start of each semester. Students and faculty will have the ability to install newer versions of Unity via the Unity Hub application, but VCUarts Technology Support will not be updating those versions throughout the semester.
OnePrint Anywhere student printing queues are configured on all VCUarts classroom computers.
OnePrint Anywhere student printing queues can be added to your personally owned computer, by downloading the installer from here.
Prints sent to OnePrint Anywhere student printing queues can be released on any OnePrint Anywhere student printer, anywhere on campus.
Within VCUarts buildings, OnePrint Anywhere student printers are available in the following locations:
Franklin Terrace 1st Floor Hallway
Murray N. DePillars Building 101 (formerly known as the Fine Arts Building)
Pollak 3rd Floor Hallway
Pollak 4th Floor Hallway
Pricing and additional information can be found here.
To support an environment where teachers can teach and where students can learn.
To implement the technology decisions of your department.
To provide the highest level of service in the areas of deployment, maintenance, and support.
To enable and ensure compliance with state and university policies, guidelines, and standards.
To ensure compliance with software licensing.
To maintain a comprehensive inventory of relevant technology assets, with a goal of providing accurate life–cycle reporting to both the departments, and the Office of the Dean.
To advise departments in specifying software and hardware for purchase, with a goal of ensuring compatibility with VCUarts support standards.
