Support Options
The best way to request service is to submit a service request. All available support technicians will be notified, and the first available support technician will contact you.
Step by step instructions on how to submit a service request are here.
If you are having trouble submitting a service request, or if it is a time sensitive emergency, then please call us at (804) 828-7045
We are located in Pollak 220.
Office hours are Monday – Friday, 9:00 AM – 5:00 PM.
Sometimes we are all out in the field assisting people, so it is best to schedule a specific time to visit.
Current events
Adobe Creative Cloud Synced files service is being discontinued on October 1, 2024.
For more information about how this might affect you, please click here.
Resources
Your eID is your university account that controls your ability to log into computers, use the WiFi network, and access online services. The myeID portal contains information and links for managing your password.
Every person is required to change their eID password at least once a year. When you change your password, macOS computers assigned to Faculty and Staff will continue to use your old eID password until you complete the password sync process. That process is outlined in this document. Windows computers may accept your new password immediately, or may continue to use the old password for a period of time. It depends on when and how you are connected to the university network.
The university operates several different WiFi networks. Faculty, Staff, and Students should use the VCU SafeNet Wireless network. Use your eID name and password to authenticate.
Instructions for connecting to the VCU SafeNet Wireless network from an Android device are here.
Google Workspace at VCU allows faculty and staff to take advantage of Google’s cloud-based services. Google Workspace allows faculty and staff easy collaboration via email, chat, video conferences, social media, real-time document collaborations, and more.
This service is administered by the university, and more information is available here.
Computer Login
Use your VCU (eID) name and password to log into your VCUarts assigned computer.
Managed Software Center Updates (macOS)
Software Update Window (macOS)
Software Center Updates (Windows)
Zoom
Zoom Video Conferencing
Zoom Video Tutorials
VCUarts Zoom Recommendations
How to record a Zoom Meeting
How to use your iPhone as a webcam with your Mac
Canvas
VCU Learning Systems Canvas training sessions
Other Services
Adobe
The Adobe Creative Cloud suite of software is available to all VCUarts Faculty and Staff.
All VCUarts Faculty and Staff are automatically assigned access to Adobe Acrobat.
To access the full suite of applications, individuals need to complete the VCU Adobe Cloud Access Request Form.
On computers managed by VCUarts, the Adobe Creative Cloud desktop application is pre–installed.
On personal computers, it can be downloaded from here.
Logging in to Adobe Creative Cloud Applications with your VCU Account
How To Fix Adobe Acrobat Licensing Problem
Microsoft Office
The Microsoft Office suite of software is avaialble to all VCUarts Faculty and Staff.
On macOS computers managed by VCUarts, it is available to install using the Managed Software Center.
On Windows computers managed by VCUarts, it is pre–installed.
On personal computers, it can be downloaded from here.
Autodesk Software
Autodesk software is available for free to Faculty and Staff for the purpose of teaching.
On some classroom computers, it is pre–installed, or it can be requested to be installed.
On VCUarts computers assigned to individuals, or on personal computers, it can be downloaded here.
Other software provided by publishers for free or at reduced cost
Unreal Engine
Unity
invision Studio
Hardware available for checkout from VCUarts departments
Hardware available for checkout from other university departments
Instructions for operating podium technology in classrooms.
Buford House
Buford House 202
Dance Center
Dance Center 107
Depot
Depot 2005
Franklin Terrace
Franklin Terrace 302
Franklin Terrace 402
Oliver Hall
Oliver Hall 1031
Performing Arts Center
Performing Arts Center B53
Performing Arts Center B72
Pollak
Pollak 221
Pollak 311
Pollak 319
Pollak 409
Pollak 409a
Pollak 411
Pollak 413
Pollak 415
Pollak 417
Pollak 421
OnePrint
The OnePrint_BW and OnePrint_Color print queues are automatically installed on all VCUarts computers.
Other Departmental Printers
Department printers that are not part of the OnePrint system can be added via Managed Software Center on macOS clients, and via Software Center on Windows 10 and Windows 11.
OnePrint
Go to this page.
Download and install.
Two print queues will be created (OnePrintAnywhere_BW and OnePrintAnywhere_Color).
When used, these print queues produce a pop up that asks you to identify yourself by entering your eID name.
Other Departmental Printers
To have other non-OnePrint departmental printers set up on your personal computer, you will need to submit a support request to VCUarts Technology Support.
There are two types of OnePrint devices:
- OnePrint Anywhere devices which are typically used by employees for departmental printing.
- OnePrint Pay devices which are typically used by students, but are also available to employees for personal printing.
Print jobs sent to any OnePrint print queue can be released from either type of OnePrint device, but the different devices charge in different ways.
OnePrint Anywhere Devices
Prints released from OnePrint Anywhere devices are charged to whatever university budget code has been assigned to you.
To release the job, you need to be activated in the system, and assigned a university budget code.
Once you are activated in the system, then you can release print jobs from any OnePrint Anywhere device on campus.
If you cannot badge into a OnePrint Anywhere device, then you are not yet activated in the system, and you should work with your department administrator to be added to the system.
VCUarts has OnePrint Anywhere devices in the following locations:
- The Anderson (8.5 x 11, 11 x 17, Color)
- Franklin Terrace 201 Communication Arts administrative suite (8.5 x 11, 11 x 17, Monochrome)
- DePillars 313 Fine Arts Group employee workroom (8.5 x 11, 11 x 17, Color)
- Markel Center 302 ICA administrative suite (8.5 x 11, 11 x 17, Color)
- Depot Annex 1003 Kinetic administrative suite (8.5 x 11, Color)
- Performing Arts Center 134 Music administrative suite (8.5 x 11, 11 x 17, Color)
- Other OnePrint Anywhere devices are available in departments across campus.
OnePrint Pay Devices
Print jobs released from OnePrint Pay devices are charged to your Rambucks account.
To release the job, you need to have enough money in your Rambucks account.
VCUarts has OnePrint Pay devices in the following locations:
- Franklin Terrace 1st floor hallway (8.5 x 11, 11 x 17, Color)
- DePillars 101 (8.5 x 11, 11 x 17, Color)
- Pollak 3rd floor hallway (8.5 x 11, 11 x 17, Color)
- Pollak 4th floor hallway (8.5 x 11, 11 x 17, Color)
The VCUarts Creative Printing Bureau provides professional printing services.
The CPB web site also provides information about professional printing options outside the university.
Using AI at VCU — Generative AI tools offer exciting possibilities for our learning, work and personal lives. VCU has licensed Microsoft Copilot, a generative artificial intelligence chatbot for all faculty, staff, and students to use for free.
The Instructional Technology Toolkit — This site helps navigate the resources and information faculty need. Includes quick how-to guides, step-by-step instructions, videos, frequently asked questions, support, and more.
The Learning Spaces — Covers how-to information for using the centrally scheduled classroom spaces around campus, including what technology is available for classrooms in academic buildings on both campuses.
Student Technology at VCU — This site includes lots of good information for new and current students, including hardware and software coverage. Please tell students who need Adobe or Microsoft software to go here first.
Campus Tech Guide — Listing of the services available to students and employees that are supported by VCU Technology Services.
fixIt Hardware Support at RamTech — Not just for students. Employees can take their Apple and Dell devices to fixIT as well.
IT Support Center — The portal for in–person and remote technology assistance for students and employees.
Telework@VCU — A resource for hybrid employees who work part-time or fully remote including recommendations for devices and computers.
TS Status — With one click, receive complete, real-time VCU TS systems status. Students and employees can subscribe to the notices for just the systems they care about.
VCU Student Technology Advisory Committee (STAC) — This is the group that advises VCU TS on student-related current and proposed services and programs. The group meets five times each during the fall and spring semesters. Please share with any students who might be interested. Here is the application form. We are accepting applications throughout the year.
Browse computer requirements for students, organized by program of study.
What we do and why we do it
To support an environment where teachers can teach and where students can learn.
To provide the highest level of service in the areas of deployment, maintenance, and support.
To implement the technology decisions of your department.
To enable and ensure compliance with state and university policies, guidelines, and standards.
To ensure compliance with software licensing.
To maintain a comprehensive inventory of relevant technology assets, with a goal of providing accurate life–cycle reporting to both the departments, and the Office of the Dean.
To advise departments in specifying software and hardware for purchase, with a goal of ensuring compatibility with VCUarts support standards.
These documents govern the use of computing resources throughout the university, including within the School of the Arts.