Alerts
Purchasing (2012-10-19)
The Provost Office has directed the Office of the Dean to instruct all VCUarts departments that all major technology purchases, including cloud-based services, must be reviewed by the VCUarts Technology Support Staff for compliance with university policies, standards, and guidelines, as well as compatibility with existing university technologies.
If you are investigating the purchase of a major technology for your department, then please contact Dan Grenier, Director of Technology Support, before proceeding with purchasing.
Printer Repair (2012-12-06)
We have recommended Ribbons and Rolls in the past, but they have gone through some recent staff changes, and their ability to respond effectively appears to be diminished at this time. Therefore, we are recommending users contact Laserserve for their printer repair needs. Please be aware that Laserserv’s costs for on-site repairs are greater than if you deliver it to their shop.
Laserserv, Inc
1804 Dabney Rd
Richmond, VA 23230
Phone: 804-359-6188
Fax: 804-359-7160
sales1@laserserv.net
http://www.laserserv.net/
Encryption (2012-11-13)
As mandated by university policy, VCUarts is in the process of configuring encryption on all laptop computers. Between now and June 31, 2013, VCUarts Technology Support staff will be working with individuals to schedule installation and configuration of the campus encryption solution. We ask for your cooperation in assisting your department with compliance in this area. Thank you.
Data Storage (2012-10-19)
As mandated by university policy, VCUarts is in the process of assisting users with compliance in the area of storage of sensitive data. VCUarts Technology Support staff will be working with individuals to help them understand and implement best practices for storage of sensitive data. We ask for your cooperation in assisting your department with compliance in this area.
Mission
To assist with implementing the technology decisions of your department.
To support an environment where teachers can teach and where students can learn.
To provide the highest level of service in the areas of deployment, maintenance, and support.
To advise your department on compliance with state and university policies, guidelines, and standards;
To advise your department on software licensing compliance;
To advise your department in specifying software and hardware for purchase.
We are here to help.
VCUarts Technology Support Help Request
Please use this electronic form to submit a help request to VCUarts Technology Support staff.
VCUarts Technology Support Help Line
If you are having trouble submitting a help request, or it is a time sensitive emergency, please use this number to contact VCUarts Technology Support staff directly.
804-828-7045
VCUarts Technology Support Blackboard Group
This is internal information useful to administrative staff of VCUarts departments.
Please note that you must log into Blackboard before clicking the group link.
VCU Technology Policies, Guidelines & Standards
These documents govern the use of computing resources throughout the university, including within the School of the Arts.
